Cloud VPS Node Issue

Resolved
2019-11-08 14:05:23

Engineers are aware of an issue with a host node on the VPS Platform (KVM-2). Further updates will follow.

Latest Update

2019-11-08 23:46:17 By Technical Support
Status: Resolved
Message:

ALL customer VPS instances should be restored and back online.  If any customers are continuing to see any issues please contact the support department by raising a ticket via the online portal.  Engineers will be making an announcement in the coming days to potentially finish outstanding works on the VPS node under scheduled maintenance.


2019-11-08 21:10:06 By Technical Support
Status: Service Affecting Incident
Message:

Customer VPS instances are starting to restore, engineers aim to have all VPS instances back within the hour.


2019-11-08 19:25:39 By Technical Support
Status: Service Affecting Incident
Message:

Engineers have built a brand new replacement node and are currently in the process of restoring customer VPS instances.  Further updates will follow shortly.


2019-11-08 16:50:08 By Technical Support
Status: Service Affecting Incident
Message:

Engineers are continuing to work to restore the node.  Apologies for any inconvenience caused by this.


2019-11-08 15:23:58 By Technical Support
Status: Service Affecting Incident
Message:

Engineers are continuing to work to restore service on node kvm-2


2019-11-08 14:43:48 By Technical Support
Status: Under Investigation
Message:

Engineers are currently working to rectify a hardware fault on a node.


2019-11-08 14:22:38 By Technical Support
Status: Under Investigation
Message:

Engineers are currently investigating a fault with kvm-2.  Customer VPS' may be intermittently accessible at this time, apologies for any inconvenience.